At BeliJeh's store, we strive to ensure your orders are delivered to you in a timely and secure manner.


Shipping Method

We partner with Easyparcel Sdn. Bhd. as our third-party shipping agency to manage all small parcel deliveries. All small orders will be shipped via courier services arranged through EasyParcel. The specific courier may vary depending on your location, delivery speed, and product type.

For bulky or oversized items, we may arrange delivery manually using a dedicated shipping forwarder to minimize the risk of damage during transit. Shipping rates and delivery schedules for such items may differ and will be communicated accordingly.

For fast delivery within the same area (Penang), buyers may arrange for self-pickup by appointment only or opt to arrange a Lalamove pickup at their own cost. Self-pickup must be scheduled at least 2 days in advance, and all pickup arrangements whether self or via Lalamove must be communicated with us during the order checkout process for coordination.


Processing Time

  • Orders are typically processed within 1 to 3 working days (Monday to Friday, 9:00AM to 6:00PM) except on public holidays.
  • Once your order is shipped, you will receive a notification via email.
  • Only orders shipped via courier service will receive a tracking number via email to monitor the delivery status.


Delivery Time

  • Delivery times vary depending on your shipping address and the shipping method used.
  • Standard delivery usually takes 2 to 5 working days for West Malaysia and 5 to 8 working days for East Malaysia.
  • Please note that deliveries to outskirt areas may experience delays, depending on the shipping forwarder's coverage and schedule.


Shipping Issues

If you encounter any issues related to your shipment, such as:

  • Delays in delivery
  • Missing parcels
  • Damaged goods during transit
  • Incorrect tracking updates

Please contact us directly via Contact Form, and our team will assist you in resolving the issue by coordinating with shipping forwarder on your behalf.

We aim to ensure that your concerns are handled as smoothly and efficiently as possible.

We appreciate your trust in shopping with us and will do our best to support you throughout the delivery process.